Terms & Conditions
Welcome to ROFS TRANSPORTATION SERVICES. By submitting a booking request on our website, you agree to comply with and be bound by the following terms and conditions:
- Service Scope: We provide door-to-door shuttle transfer services operating between designated pickup points and Wawa Port Batangas using franchised 7-seater passenger vehicles.
- Seat Fare: The standard fare rate is fixed at ₱1000 per passenger head. Maximum booking capacity is set at 6 passengers per vehicle group.
- Pickup Guidelines: Passengers must be ready at their designated door-to-door pickup location 15 minutes prior to the scheduled pickup time. Drivers will wait up to a maximum of 15 minutes before proceeding to keep on schedule.
- Luggage Allowance: Each passenger is allowed 1 medium luggage/bag plus 1 hand-carry item. Oversized luggage must be declared in advance.
- Passenger Conduct: Passengers are expected to maintain courteous conduct. Smoking or consuming alcohol inside the vehicle is strictly prohibited.
Cancellation & Refund Policy
At ROFS TRANSPORTATION SERVICES, we aim to provide fair and transparent cancellation policies for our passengers:
- Cancellation 24+ Hours Prior to Departure: Eligible for 100% full refund or free rebooking to another date subject to seat availability.
- Cancellation Within 12 to 24 Hours: Eligible for a 50% refund of the total booking fare.
- Cancellation Less Than 12 Hours / No-Show: Bookings cancelled less than 12 hours before travel or passengers who fail to arrive at pickup location are non-refundable.
- Operator Cancellations / Typhoon Warnings: In the event of trip cancellations initiated by ROFS TRANSPORTATION SERVICES due to severe weather or Coast Guard advisories, passengers will receive a 100% full refund or priority rebooking.
- Refund Processing Time: Approved refunds will be processed back via HitPay/GCash/Bank Transfer within 3 to 5 business days.
Privacy Policy
ROFS TRANSPORTATION SERVICES values your privacy. This policy outlines how we handle your personal information:
- Information Collected: We collect personal details including your Full Name, Mobile Contact Number, Pickup Address, and Travel Dates solely for booking and trip coordination.
- Use of Information: Collected data is strictly used for dispatching drivers, communicating trip updates, confirming payments, and customer support.
- Data Protection: We do not sell, rent, or trade your personal information to third parties. All booking information is processed securely.
- Payment Security: Payment transactions processed via HitPay Payment Gateway adhere to PCI-DSS security compliance standards. We do not store financial card credentials on our servers.
- Contact Us: For data privacy inquiries or deletion requests, contact us via our official contact phone number.